Refund policy

Returns and refunds

If Rollo isn't right for your dog, we'll make it right. You have 90 days from delivery.

If it arrives damaged, faulty, or not as described

Email us a photo or short video within 90 days of delivery and we'll refund you in full or send a replacement, whichever you prefer. You won't need to ship anything back. We'd rather you keep it than pay return postage on a small item.

If you changed your mind

You have 30 days from delivery to return an unused item in its original packaging. Return postage is at your cost. Once it reaches us we'll refund the purchase price.

If your dog destroyed it

Rollo is built for small and medium dogs up to about 40 lb / 18 kg, and we say so clearly on the product page. Damage from heavy chewing isn't covered by the change-of-mind policy. If it failed unusually fast, email us anyway and we'll look at it case by case.

How to start a return

Email rollopets.support@gmail.com with your order number and a sentence about what went wrong. We reply within one business day.

Refund timing

Approved refunds go back to your original payment method. Your bank usually posts it within 5 to 10 business days.

Cancellations

Orders can be cancelled free until they ship — usually a window of about 24 hours.